AC Troubleshooting ยท 5 min read ยท Updated June 2026
Finding ice on your air conditioner during summer feels backwards โ but a frozen AC is one of the more common calls we get. Here's why it happens and what you should (and shouldn't) do.
Running a frozen AC can damage the compressor โ an expensive repair. Switch the system to OFF, then set the fan to ON to help the ice melt faster. Give it a few hours to fully thaw before troubleshooting.
After the ice melts: replace the air filter, open all the supply and return vents, and make sure furniture or rugs aren't blocking airflow. Then restart and see if it cools normally.
If your AC freezes again after a thaw and a new filter, you likely have low refrigerant or a coil issue that needs a professional. Lumen offers fast AC repair throughout the Philadelphia area โ call (267) 252-2969 and we'll get to the bottom of it.
Lumen Heating & Cooling โ licensed, insured, and serving Philadelphia & the suburbs 24/7.